Subject: Tech Support Candidate - Sanjay Sharma
From: Sanjay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 04:00:12 -0500

| | Tech Support Test

Name | Sanjay Sharma
E-mail | [email-masked]
Phone Number | (+91) 8287920742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi near by kasmiri gate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JC Gracomm | Technical support | 10 Dec | 21k
Previous Employer 1 | Genpact india | Technical support | NA | 13k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I can reached out to SD team via a call or ticketing tool. Where I describe my concern to the team in a call or add a note or screen short over the description box.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First a fall I can turned on the bluetooth device and bluetooth service on my device. After that i search for bluetooth device... Once I got the device which I want to connect rhen i will pair with that device.
What according to you makes you a good candidate for customer service or technical support job? | Should be strong technical knowledge and interpersonal skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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