Subject: Tech Support Candidate - Jugnu Gupta
From: Jugnu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 03:53:10 -0500

| | Tech Support Test

Name | Jugnu Gupta
E-mail | [email-masked]
Phone Number | (+91) 8218884704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | a3s innovations | administrator | |
Previous Employer 1 | eco energy group | BDE | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart my device - this clears the cache and reload the program.
2. Check internet connections works or not.
3. check website is down for everyone or just for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Settings app->Click on Bluetooth->turn on the Bluetooth toggle switch, if it's not enabled -> Look for the Bluetooth speaker name in available list .Be patient as it may take a moment to show up ->Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected
What according to you makes you a good candidate for customer service or technical support job? | It's all about the attitude soft spoken, good listener, problem solver, helpful. Make the mantra customer first  understanding customer issues as partner and providing proactive cost effective and best solutions towards problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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