Subject: Tech Support Candidate - PANKAJ JHARE
From: PANKAJ JHARE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 03:50:28 -0500

| | Tech Support Test

Name | PANKAJ JHARE
E-mail | [email-masked]
Phone Number | (+91) 8305696946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal Madhya Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bsnl | Junior Engineer | 31/10/2018 | 4984
Previous Employer 1 | Uniinfo telecom services ltd | RF Engineer | 31/8/2019 | 15000
Previous Employer 2 | Uniinfo telecom services ltd | BTS Engeneer nokia project | 6/12/2021 |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

PANKAJ JHARE
DIPLOMA AND BE
Contact No: +91-8305696946
Email id- [email-masked]
Carrier Objective:-
A growth-oriented and challenging position in a progressive and prestigious organization,
where my skills are utilized in the best way with a scope of learning, innovation and all round
career development
Summary of skills
An astute professional with 4.4 years of experience
Work Experience Summary
MARCH -2020 to till now (BHOPAL)
Working As BTS Engineer at. Uniinfo TELECOM services Ltd (Gujarat & MP) From sep 2018 to
Current
Project : Nokia Solutions & Networks Pvt. Ltd.(BHARTI INDIA ANF VODAFONE)
Roles & Responsibilities:
➢ BTS Equipment indoor outdoor Installation, Integration, Commissioning,
Operations and Maintenance Other Supervisors Maintenance/ Fault management
At Transmission Ensure Network Availability And High Quality Network
Transmission , Knowledge And Testing Experience In The Electronic Subsystems ,
Test Instruments Like Network Rf MODULE Managing Technical Work Teams,
Work Planning, Gsm /Mux/Bts/ Rrh / Rf /Antenna
➢ Maintaining uptime and quality of the network (both media & equipment)
segment assigned to him by undertaking periodic preventive maintenance
activities.
➢ ensure availability of spare hardware equipments like GSM, microwave, RRU RF
MODULE and raise request for spares, in case the same are not available
➢ Fault Management takes end-to-end responsibility for corrective maintenance of
➢ Network problems ensuring trouble actively managed.
➢ Alarm Monitoring, Fault Localization / Correction / Verification responding
immediately to equipment breakdowns
➢ ensure completion of maintenance activities like antenna re-alignment, checking
of connectors of IF, RF MODUE cables at location by coordinating with the PLAN
FM engineers
➢ ensure all relevant parties (including BSS/ BTS support engineer, NOC team,
other supervisors) are notified of the results of the maintenance activities
and the sign-off is obtained from relevant personnel
➢ Ensure timely response to the network alarms/ NOC instructions site risk control,
OHS, environmental and quality

Please list the steps to connect a Bluetooth speaker to your mobile phone. | No
What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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