Subject: Tech Support Candidate - Happy Kaushik
From: Happy Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 03:44:07 -0500

| | Tech Support Test

Name | Happy Kaushik
E-mail | [email-masked]
Phone Number | (+91) 7082259010
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak, Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Barcode or label printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teamlease | System Engineer | 30-Nov | 21000
Previous Employer 1 | Kaizen | Desktop support Engineer | 30-Aug-2021 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi Gentleman

Plz follow the steps to resolve this problem

1 . check your network connectivity
2 . Secondly clear your browser history or cache .
3. Or restart your PC .
Then user problem  has been resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

These steps follow to connect your bluetooth speaker to your mobile phone.

1. Plz  turn on your  bluetooth Device .
2. Secondly search listing show your device .
3.then select your device or pair
Connect your bluetooth speaker to your handset.

What according to you makes you a good candidate for customer service or technical support job?

1. Good behaviour
2. Customer handling techniques

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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