Subject: Daily performance summary for LiveSalesman team for Dec 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 09:01:34 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 4 | 14 | 28 | 0 | 2 | 48
Mosab Mohammed Abdalla Nasreldin | 0 | 7 | 42 | 0 | 0 | 49
Abu Sufian | 0 | 5 | 48 | 0 | 0 | 53
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 1 | 52 | 0 | 0 | 53
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 2 | 5 | 8 | 0 | 8 | 23
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 6 | 37 | 35 | 0 | 79
Mohammad Faizan | 0 | 7 | 33 | 0 | 0 | 40
Mohammed Ali | 0 | 3 | 16 | 0 | 56 | 75
Waseem Ahemad . Khan | 0 | 10 | 51 | 0 | 0 | 61
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 59 | 315 | 35 | 66 | 482

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 60
| Delivery Related | Day of Delivery - Status | 16
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 7
| | Delivery Status | 104
| | Missing items\parts | 2
| | Partial Delivery | 4
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 4
| | Return item not received | 1
| | Return Request Initiation | 11
Customer Services Total | | | 229
Live Sales | Pre-Sale | Help placing new order | 4
Live Sales Total | | | 4
Mattress Related Total | | | 1
No Answer Total | | | 29
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 29
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 7
| | Offers | 3
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 4
| | Store Location | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| Product Related | Pricing | 1
| | Product Specification | 124
PreSales Total | | | 151
Grand Total | | | 414

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 20 | 8 | 13 | 2 | 0 | 48
Hasan Nour | 15 | 3 | 4 | 10 | 6 | 0 | 38
Malek Hosan | 11 | 0 | 2 | 0 | 2 | 0 | 15
Ankit Kumar | 7 | 6 | 10 | 9 | 0 | 0 | 32
Amir Aziz | 0 | 3 | 1 | 3 | 0 | 0 | 7
Syed Ataullah | 2 | 0 | 0 | 6 | 0 | 0 | 8
Grand Total | 40 | 32 | 25 | 41 | 10 | 0 | 148

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 9 | 2 | 1 | 2 | 3 | 15 | 32
Mohammed Ali | 3 | 1 | 1 | 1 | 0 | 3 | 9
Waseem Ahemad . Khan | 15 | 8 | 6 | 8 | 5 | 8 | 50
Ankit Kumar | 5 | 4 | 10 | 13 | 9 | 7 | 48
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 10 | 4 | 13 | 9 | 1 | 5 | 42
Mosab Mohammed Abdalla Nasreldin | 29 | 10 | 9 | 5 | 4 | 4 | 61
Mohammad Faizan | 8 | 6 | 6 | 5 | 3 | 6 | 34
Yousef Mutahar | 1 | 0 | 0 | 0 | 0 | 1 | 2
Amir Aziz | 11 | 8 | 4 | 5 | 1 | 0 | 29
Hasan Nour | 23 | 1 | 3 | 4 | 1 | 0 | 32
Ali Ibraheem | 2 | 3 | 0 | 1 | 0 | 0 | 6
Grand Total | 116 | 47 | 53 | 53 | 27 | 51 | 347

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 8 | 0 | 1 | 2 | 3 | 3 | 17
Murtaza Kutiyanawala | 0 | 1 | 0 | 1 | 5 | 14 | 21
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 3 | 3 | 6
Hasan Nour | 6 | 3 | 7 | 3 | 0 | 1 | 20
Mohammed Ali | 46 | 1 | 12 | 9 | 6 | 0 | 74
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 4 | 4 | 1 | 0 | 0 | 0 | 9
Grand Total | 64 | 9 | 21 | 16 | 17 | 22 | 149

Please feel free to reach out for any further clarifications.