Subject: English Language Test - Lili Paun
From: Lili Paun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Dec 2021 17:04:23 -0500

| | Foreign Language Screening Test

Name | Lili Paun    /  (+40) 0753556266    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer name),
Thanks for reaching out!
We apologise for the inconvenience caused by not having your packet delivered on time. Unfortunately your address had been noted wrong by the courier and thus did not arrive correspondingly.
We are working on having this issue fixed and have your packet delivered at the right address in the shortest time.
Once again we apologise for the inconvenience caused.
With best regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We are sorry to hear about the cabinet being defective. We will look to have the item replaced. You will be contacted telephonically by 9 p.m today to establish the date and time for the replacement of the cabinet.
We apologise for the inconvenience caused.
With best regards,
Team Homebox

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