Subject: Daily performance summary for LiveSalesman team for Dec 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Dec 2021 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 39 | 5 | 44
Hassan Saeed | 0 | 0 | 38 | 19 | 57
Yousef Mutahar | 0 | 0 | 12 | 0 | 12
Amir Aziz | 1 | 0 | 25 | 7 | 33
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 1 | 2
Javed Aslam | 0 | 10 | 0 | 0 | 10
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 27 | 1 | 4 | 32
Abdulmajeed Alanzy | 0 | 0 | 29 | 7 | 36
Khaled Sufian | 0 | 0 | 4 | 0 | 4
Malek Hosan | 0 | 0 | 37 | 10 | 47
RAMI KASSAM | 0 | 0 | 7 | 0 | 7
Shaha alsubaie | 0 | 0 | 33 | 7 | 40
samah Alharby | 0 | 0 | 0 | 1 | 1
Grand Total | 2 | 37 | 225 | 61 | 325

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 65
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 11
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 3
| | Return Request Initiation | 2
Customer Services Total | | | 91
Live Sales | (blank) | (blank) | 13
| Pre-Sale | (blank) | 1
| | Live assist | 1
Live Sales Total | | | 15
No Answer Total | | | 1
No Answer | (blank) | (blank) | 1
PreSales | | (blank) | 2
| Other Enquiry | (blank) | 1
| Product Related | Combo | 1
| | Product Specification | 1
PreSales Total | | | 5
Grand Total | | | 112

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 1 | 1 | 0 | 2 | 4
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 0 | 2 | 1 | 3 | 0 | 2 | 8

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 32 | 6 | 23 | 18 | 13 | 15 | 107
Hasan Nour | 2 | 1 | 0 | 1 | 1 | 3 | 8
Asma Salem | 14 | 14 | 0 | 10 | 4 | 4 | 46
Hassan Saeed | 32 | 10 | 0 | 21 | 7 | 1 | 71
Javed Aslam | 0 | 0 | 5 | 11 | 14 | 8 | 38
Abdulmajeed Alanzy | 6 | 3 | 6 | 9 | 0 | 6 | 30
RAMI KASSAM | 17 | 7 | 7 | 11 | 10 | 9 | 61
Khaled Sufian | 8 | 6 | 2 | 4 | 5 | 2 | 27
Yousef Mutahar | 12 | 5 | 9 | 8 | 8 | 2 | 44
Shaha alsubaie | 7 | 2 | 1 | 1 | 0 | 0 | 11
Syed Ataullah | 1 | 0 | 1 | 0 | 0 | 0 | 2
Ali hazzaa | 9 | 7 | 6 | 0 | 0 | 0 | 22
Naji Shabanh | 8 | 8 | 6 | 0 | 0 | 0 | 22
Amir Aziz | 7 | 0 | 0 | 0 | 0 | 0 | 7
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 156 | 69 | 66 | 94 | 62 | 50 | 497

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 18 | 8 | 3 | 10 | 2 | 1 | 42
Yousef Mutahar | 0 | 0 | 0 | 1 | 0 | 1 | 2
Malek Hosan | 3 | 16 | 2 | 4 | 3 | 1 | 29
Hasan Nour | 4 | 9 | 5 | 1 | 0 | 1 | 20
Shaha alsubaie | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 17 | 0 | 2 | 0 | 0 | 0 | 19
Abdulmajeed Alanzy | 2 | 0 | 0 | 0 | 0 | 0 | 2
samah Alharby | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 46 | 33 | 12 | 16 | 7 | 4 | 118

Please feel free to reach out for any further clarifications.