Subject: English Language Test - Nayeem Khan
From: Nayeem Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Dec 2021 08:01:34 -0500

| | Foreign Language Screening Test

Name | Nayeem Khan    /  (110025) 7006917328    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We are sorry to inform that our delivery service is unable to trace your correct address for the order of your hand bag.
The address provided by you is incorrect.we are sending you a correction link to update your correct address or visit our website to update your correct address.
Kindly update
Have a good day
Thank you
Custom service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We are extremely sorry for the inconveniences.
You need not to worry about the return and replacement of the product.
We are sending a verification team at your address to verify your problem.
After getting verification by the team we will happily replace your defeacted product.
Have a good time.
Stay home,stay safe.
Customer service representative

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