Subject: English Language Test - Shrey Naudiyal
From: Shrey Naudiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Dec 2021 06:52:28 -0500

| | Foreign Language Screening Test

Name | Shrey Naudiyal    /  (+91) 8618749067    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/ma'am,

We tried to reach at your location to give you yours courier, unfortunately our delivery boy was unable to find your location and tried contacting you, kindly check your delivery location again and call on our toll free no. to pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I’m sorry for the trouble you’ve been having with the cabinet. My team and I are doing everything we can to resolve this as fast as possible. We have asked our team to look after the issue.

In order to support you through this, I need some information from you. Could you tell me?

Meanwhile, here are some actions you can take that may resolve the issue. If these don’t work, I’ll get back to you [within one business day] with an alternative solution.

Shrey
customer service representative

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