Subject: English Language Test - Pravesh Rawat
From: Pravesh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Dec 2021 03:34:28 -0500

| | Foreign Language Screening Test

Name | Pravesh Rawat    /  (91) 7417680199    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for writing to us
We wanted to say thank you for the recent order, we are working hard to provide your order

Really apologize for delay you're facing regarding the order, your order is confirmed and shipped but the address you have provided is unreachable,so can u please confirm us the shipping address, you can reply to this email

Feel free to reach out to us if you have any queries
Sincerely
Pravesh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul
We really apologize for the inconvenience caused to you, we regret for the damaged product you received, please accept my apology on behalf of the company

I am raising a enquiry regarding the damaged product you received

I am arranging a replacement against the damaged product,in case of refund it will take 5-7 days , please do let us know how you would proceed further

You can reply to this email,feel free to reach out to us for any queries
Sincerely
Pravesh

| |