Subject: Re: Phone Line issues?
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Fri, 3 Dec 2021 00:30:00 -0700 (MST)

Hello Sir, 

This call got abandoned yesterday at 21:36 IST. PFB the agents details 

1. Erah - She was on another call from 21:29 to 21:59 

2. Jay - He was on break from 21:25 - 21:42 

3. Rona- Her shift started from 22:30 

Also, we have received only single call from this number. I checked from 1st Oct. 

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "Rebecca Dybala" <[email-masked]>, [email-masked], "Ashish Dabral" <[email-masked]> 
Cc: "Abhishek Kumar" <[email-masked]> 
Sent: Thursday, December 2, 2021 10:13:50 PM 
Subject: Re: Phone Line issues? 

Hi Rebecca, 

can you please share the phone number of the guest. 

[ mailto:[email-masked] | @Ashish Dabral ] - Please investigate and come back to me 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Rebecca Dybala <[email-masked]> 
Sent: 02 December 2021 10:12 PM 
To: [email-masked] <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; abhishek kumar <[email-masked]> 
Subject: Phone Line issues? 
Hi there, 

We just received a call from a woman named Judy Parant. She stated she had called a few different times today and a couple weeks ago and when transferred to the call center, she was placed in to a que and then disconnected. I know we shared similar feedback last week (not sure if it is the same guest as last time). Could someone please look into this and figure out when/why it is happening? Thank you! 

Rebecca Dybala 
HR Manager 
[ mailto:[email-masked] | [email-masked] ] 
508-986-2330 Ext. 105 
201 Turnpike Rd Westborough, MA 01581 
[ http://www.releasewellbeingcenter.com/ | www.releasewellbeingcenter.com ]