Subject: Daily performance summary for LiveSalesman team for Dec 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Dec 2021 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 6 | 47 | 4 | 57
Hassan Saeed | 0 | 0 | 41 | 20 | 61
samah Alharby | 0 | 0 | 1 | 0 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 19 | 5 | 0 | 24
Hasan Nour | 1 | 20 | 0 | 0 | 21
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 0 | 0 | 1
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 57 | 20 | 78
Abdulmajeed Alanzy | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 0 | 0 | 13 | 8 | 21
Asma Salem | 0 | 0 | 38 | 7 | 45
Khaled Sufian | 0 | 0 | 48 | 8 | 56
RAMI KASSAM | 0 | 0 | 15 | 7 | 22
Syed Ataullah | 0 | 0 | 3 | 2 | 5
Naji Shabanh | 0 | 0 | 0 | 3 | 3
Grand Total | 1 | 48 | 269 | 79 | 397

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 13
| | Delayed Delivery (HH) | 2
| | Delivery Status | 95
| | Missing items\parts | 2
| | Partial Delivery | 6
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 8
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 147
Live Sales | (blank) | (blank) | 48
| Pre-Sale | Live assist | 2
Live Sales Total | | | 50
No Answer | (blank) | (blank) | 3
| No Answer | (blank) | 1
No Answer Total | | | 18
No Answer | No Answer | No Answer | 14
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Location | 1
| | Using Shukran Points | 1
| Product Related | Product Specification | 3
PreSales Total | | | 9
Grand Total | | | 224

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 3 | 1 | 0 | 0 | 2 | 6
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 1 | 5 | 1 | 2 | 0 | 2 | 11

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 30 | 15 | 14 | 26 | 6 | 13 | 104
Javed Aslam | 0 | 6 | 5 | 10 | 10 | 9 | 40
Hasan Nour | 1 | 1 | 1 | 0 | 1 | 3 | 7
Asma Salem | 18 | 6 | 6 | 6 | 1 | 4 | 41
Hassan Saeed | 29 | 3 | 8 | 16 | 5 | 1 | 62
Abdulmajeed Alanzy | 0 | 7 | 9 | 6 | 2 | 6 | 30
RAMI KASSAM | 12 | 4 | 2 | 11 | 6 | 8 | 43
Syed Ataullah | 1 | 0 | 1 | 0 | 0 | 2 | 4
Khaled Sufian | 19 | 15 | 3 | 7 | 8 | 2 | 54
Yousef Mutahar | 14 | 10 | 8 | 10 | 6 | 1 | 49
Shaha alsubaie | 0 | 3 | 1 | 1 | 0 | 0 | 5
Ali hazzaa | 11 | 7 | 0 | 0 | 0 | 0 | 18
Naji Shabanh | 13 | 9 | 0 | 0 | 0 | 0 | 22
Grand Total | 148 | 86 | 58 | 93 | 45 | 49 | 479

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 22 | 6 | 7 | 5 | 2 | 1 | 43
Yousef Mutahar | 0 | 0 | 0 | 1 | 0 | 1 | 2
Malek Hosan | 18 | 13 | 1 | 6 | 1 | 1 | 40
Hasan Nour | 18 | 8 | 1 | 0 | 1 | 0 | 28
Shaha alsubaie | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 2 | 1 | 0 | 0 | 0 | 3
Abdulmajeed Alanzy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 60 | 29 | 10 | 13 | 5 | 3 | 120

Please feel free to reach out for any further clarifications.