Subject: Daily performance summary for LiveSalesman team for Dec 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Dec 2021 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mohammed Ali | 33 | 0 | 0 | 0 | 13 | 46
Abu Sufian | 0 | 13 | 61 | 0 | 0 | 74
Mosab Mohammed Abdalla Nasreldin | 0 | 7 | 54 | 0 | 0 | 61
Yousef Mutahar | 0 | 1 | 0 | 0 | 0 | 1
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 11 | 4 | 7 | 0 | 0 | 22
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 22 | 22
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 9 | 28 | 18 | 0 | 55
Jok Kuol | 0 | 4 | 30 | 0 | 6 | 40
Mohammad Faizan | 0 | 9 | 48 | 0 | 0 | 57
Waseem Ahemad . Khan | 0 | 7 | 65 | 0 | 0 | 72
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 44 | 55 | 293 | 18 | 41 | 451

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 72
| Delivery Related | Day of Delivery - Status | 22
| | Delayed Delivery (HH) | 17
| | Delivery Status | 68
| | Missing items\parts | 2
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 6
| | Return Request Initiation | 8
Customer Services Total | | | 215
Live Sales | (blank) | (blank) | 1
| Pre-Sale | Live assist | 1
Live Sales Total | | | 2
Mattress Related Total | | | 1
No Answer Total | | | 7
Mattress Related | Post-Sales | Sagging | 1
No Answer | No Answer | No Answer | 7
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 4
| | Offers | 6
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 5
| | Store Location | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | Pricing | 2
| | Product Specification | 111
PreSales Total | | | 141
Grand Total | | | 366

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 24 | 11 | 9 | 2 | 0 | 0 | 46
Hasan Nour | 4 | 4 | 1 | 14 | 0 | 0 | 23
Malek Hosan | 1 | 2 | 0 | 2 | 0 | 0 | 5
Ankit Kumar | 12 | 4 | 7 | 2 | 0 | 0 | 25
Amir Aziz | 1 | 0 | 1 | 2 | 0 | 0 | 4
Syed Ataullah | 0 | 0 | 7 | 0 | 0 | 0 | 7
Grand Total | 42 | 21 | 25 | 22 | 0 | 0 | 110

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 7 | 3 | 1 | 3 | 4 | 11 | 29
Ankit Kumar | 8 | 11 | 5 | 15 | 1 | 6 | 46
Mohammed Ali | 0 | 0 | 1 | 1 | 1 | 1 | 4
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 26 | 10 | 4 | 5 | 3 | 4 | 52
Waseem Ahemad . Khan | 16 | 9 | 6 | 4 | 4 | 7 | 46
Mosab Mohammed Abdalla Nasreldin | 25 | 10 | 3 | 5 | 0 | 4 | 47
Mohammad Faizan | 19 | 9 | 5 | 7 | 5 | 4 | 49
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 25 | 7 | 2 | 2 | 1 | 0 | 37
Hasan Nour | 5 | 5 | 3 | 3 | 0 | 0 | 16
Ali Ibraheem | 2 | 0 | 1 | 0 | 0 | 0 | 3
Grand Total | 133 | 64 | 31 | 45 | 19 | 40 | 332

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 6 | 0 | 2 | 0 | 3 | 11
Murtaza Kutiyanawala | 1 | 0 | 0 | 5 | 1 | 13 | 20
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 1 | 3 | 1 | 5
Hasan Nour | 13 | 4 | 2 | 0 | 1 | 0 | 20
Mohammed Ali | 28 | 9 | 2 | 6 | 2 | 0 | 47
Waseem Ahemad . Khan | 0 | 0 | 1 | 1 | 0 | 0 | 2
Jok Kuol | 8 | 4 | 0 | 0 | 0 | 0 | 12
Grand Total | 50 | 23 | 5 | 15 | 7 | 18 | 118

Please feel free to reach out for any further clarifications.