Subject: English Language Test - Utkarsh Sharma
From: Utkarsh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 11:07:42 -0500

| | Foreign Language Screening Test

Name | Utkarsh Sharma    /  (+91) 9179597103    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

Thank you for shopping with us, I feel you ordered a handbag and was not delivered, this is something you weren't expecting, nothing to worry about I checked the details and can see that the handbag was handed over to the delivery partner the same day you made the order. The address you provided was incorrect as per the delivery partner, nevertheless we have contacted and have requested the delivery partner to try an additional attempt to deliver it to you after conforming that the address is same as mentioned before.
So we really appreciate your patience interim and will be delivered to you in the shortest time possible.

Thanks and regards
Team XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

Thank you for shopping with us, I an really sorry to hear that you purchased a television and the stand has too many scratches on it and apologize for the inconvenience caused to you.
We have  checked this and happy to inform you that we will provide a replacement unit to you.
We regret for the same and want you to accept our apology.

Thanks and regards.
Team Homebox.

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