Subject: English Language Test - Shah Fahad
From: Shah Fahad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 10:17:10 -0500

| | Foreign Language Screening Test

Name | Shah Fahad    /  (+91) 7091358465    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for contacting us. We're considering your issue, as our shipping representative tried to get in touch with you and reached at your place as well.

So we are refunding your amount.

KEEP SHOPPING WITH US.

THANK YOU

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Sorry for the inconvenience caused to you.

We'll get back to soon and if you still don't want it, we can process your return, and your refund will be process shortly.

In the meantime, let me know if you have any questions, comments, or feedback.

Sincerely

Shah Fahad

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