Subject: English Language Test - pratham kumar
From: pratham kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 07:45:16 -0500

| | Foreign Language Screening Test

Name | pratham kumar    /  (91) 9318416092    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (sir/mam/customer name)

I'm very sorry you had this experience .We tried to reach at your location to give your ordered handbag unfortunately our delivery boy is unable to find your location and contact you . Kindly check your delivery location again and contact us on 971....... to pick you order .Thankyou for your patience and let me know if i can help you in any way.

(Company's Name)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I noticed you’ve issued a replace request for TV Cabinet. I’m sorry to hear we weren’t able to meet your expectations.  Because your request falls under our replace policy , we will gladly honor your decision .I am forwarding your request to our replace department .They will assist you in 2-3 working days and provide you all the necessary details about replace policy.
Thanking you for your time and we apologize for the inconvenience this may have caused.
Thanking you
Homebox Team

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