Subject: English Language Test - Neha Singh
From: Neha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 04:49:16 -0500

| | Foreign Language Screening Test

Name | Neha Singh    /  (201301) 8918756536    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, Xyz

I am Neha Singh, I certainly understand your concern. I am sorry for the trouble caused. I would like to inform you that as per the courier partner the address of delivery was not correct. I would request you to check your address in the application and kindly place the order again to receive your delivery. I hope, I was able to help you today. Thank you for choosing Babyshop.

Greetings from Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Xyz

I am Neha Singh, I certainly understand your concern. I will surely help you with tthis concern. I am sorry for the trouble caused. I would request you to sent the picture of the damaged product and the image of the invoice as well so that I can sent it further for resolution. Please be informed that it can take five to seven days to get resolved. Thank you for choosing us.

Greetings from Xyz

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