Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, Bhupendra Singh <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 2 Dec 2021 02:49:17 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R3GGI1WGD3 (Harsh) : Chat was handled well however the customer's queries/question was not answered specifically" Hi, I'm looking for somewhat of a tour but I plan to book my own flights to and from Europe. Also, are the excursions optional on the tours? So its important for us to answer customer's concerns and simultaneously follow the process guidelines and respond accordingly. This was the reason she tried to contact us again and we received a ticket : LV41C 

Chat ID: R3OH90GY05 (Brandon) : Customer's query related to price/cost was not catered to/answered, there was a typo error in the chat as well. 

No abandoned/missed chat. 

Thanks and Regards, 

Amit