Subject: English Language Test - Sumit kumar Tiwary
From: Sumit kumar Tiwary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 04:08:10 -0500

| | Foreign Language Screening Test

Name | Sumit kumar Tiwary    /  (+91) 7004371557    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear,

The hand bag which you had ordered 14 days ago is being shipped on the same day of order and handed over to the courier company but unfortunately the address which you had provided to us was wrong and our delivery boy was not being able to find your correct address. It will be a great help if you provide us the correct address so that we can provide it to the courier company, and they deliver it to your place at the earliest. Thanks you for your patience.

Regards,
Support Team,
Babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Sorry for the inconvenience that you faced be rest assured we will definitely resolve your problem, as you said the TV cabinet that you had purchased from us had some scratches on the cabinet, we had taken this concern in higher priority and we will send our executive to your place and they will look into it will resolve your all concern about the TV cabinet and if its required they also replace it.

Regards,
Support Team,
Homebox.

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