Subject: English Language Test - Laxmi Pathak
From: Laxmi Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 03:43:03 -0500

| | Foreign Language Screening Test

Name | Laxmi Pathak    /  (+91) 9599047970    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/ma'am,

Sorry for the inconvenience, I checked your order status it's showing address is incorrect by the courier services. Can you please share your correct address details with us. We will reschedule your shipment from our side.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Greetings from home box,

Sorry for the inconvenience, firstly please share the images of defective part with us. After that we will confirm it with our installation team that they setup new part or not in your home. After all these formalities we will replace your unit.

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