Subject: English Language Test - Richi William
From: Richi William <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 03:08:37 -0500

| | Foreign Language Screening Test

Name | Richi William    /  (+91) 6394260320    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Your order was already dispatched but due to the wrong address the courier person was not able to deliver your order.

So, please provide us a correct address so we can deliver your order.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are highly apologize for the inconvenience which you have faced and we are working on your complain so if you want you can exchange your product and if you want so we will also provide your full payment within 7-10 working days.

Thank you.

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