Subject: Daily performance summary for LiveSalesman team for Dec 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 0 | 0 | 1
Hassan Saeed | 0 | 0 | 43 | 11 | 54
Khaled Sufian | 0 | 0 | 86 | 15 | 101
Mohammed Ali | 2 | 0 | 0 | 0 | 2
Malek Hosan | 0 | 22 | 39 | 11 | 72
Hasan Nour | 1 | 18 | 0 | 1 | 20
Javed Aslam | 0 | 20 | 0 | 0 | 20
Abdulmajeed Alanzy | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 27 | 8 | 35
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 62 | 6 | 68
Yousef Mutahar | 0 | 0 | 52 | 10 | 62
Naji Shabanh | 0 | 0 | 0 | 5 | 5
Grand Total | 3 | 63 | 309 | 67 | 442

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 127
| | Missing items\parts | 5
| | Partial Delivery | 5
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 3
| | Refunds after Return | 11
| | Return item not received | 1
| | Return Request Initiation | 8
Customer Services Total | | | 205
Live Sales | (blank) | (blank) | 57
| Pre-Sale | Help placing new order | 1
| | Live assist | 1
Live Sales Total | | | 59
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
No Answer Total | | | 24
No Answer | (blank) | (blank) | 6
| No Answer | No Answer | 18
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 3
| | Using Shukran Points | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 6
PreSales Total | | | 18
Grand Total | | | 307

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 1 | 1 | 0 | 0 | 2 | 6
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 4 | 1 | 1 | 2 | 0 | 2 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 18 | 23 | 11 | 25 | 5 | 13 | 95
Hasan Nour | 2 | 0 | 1 | 1 | 0 | 4 | 8
Khaled Sufian | 29 | 6 | 0 | 11 | 6 | 5 | 57
Javed Aslam | 0 | 8 | 7 | 10 | 10 | 10 | 45
Asma Salem | 22 | 0 | 6 | 6 | 2 | 5 | 41
Hassan Saeed | 20 | 0 | 15 | 11 | 3 | 1 | 50
Abdulmajeed Alanzy | 5 | 12 | 7 | 6 | 3 | 5 | 38
RAMI KASSAM | 6 | 8 | 3 | 13 | 2 | 9 | 41
Syed Ataullah | 0 | 1 | 0 | 0 | 2 | 2 | 5
Yousef Mutahar | 19 | 17 | 8 | 11 | 4 | 1 | 60
Shaha alsubaie | 2 | 2 | 1 | 0 | 0 | 1 | 6
Ali hazzaa | 8 | 5 | 0 | 0 | 0 | 0 | 13
Naji Shabanh | 19 | 8 | 0 | 0 | 0 | 0 | 27
Grand Total | 150 | 90 | 59 | 94 | 37 | 56 | 486

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 21 | 4 | 10 | 5 | 1 | 1 | 42
Yousef Mutahar | 0 | 0 | 1 | 1 | 1 | 1 | 4
Malek Hosan | 35 | 8 | 2 | 7 | 1 | 1 | 54
Shaha alsubaie | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 25 | 7 | 1 | 0 | 0 | 0 | 33
Ali hazzaa | 0 | 4 | 0 | 0 | 0 | 0 | 4
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 82 | 23 | 14 | 15 | 4 | 3 | 141

Please feel free to reach out for any further clarifications.