Subject: Daily performance summary for LiveSalesman team for Dec 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Dec 2021 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 20 | 85 | 0 | 0 | 105
Jok Kuol | 0 | 3 | 24 | 0 | 11 | 38
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 46 | 0 | 0 | 0 | 37 | 83
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 2 | 5 | 0 | 13 | 22
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 11 | 59 | 0 | 0 | 70
Amir Aziz | 0 | 10 | 34 | 26 | 0 | 70
Mohammad Faizan | 0 | 9 | 34 | 0 | 0 | 43
RAMI KASSAM | 0 | 2 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 7 | 67 | 0 | 0 | 74
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 49 | 65 | 309 | 26 | 62 | 511

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 74
| Delivery Related | Day of Delivery - Status | 11
| | Delayed Delivery (HH) | 13
| | Delivery Status | 94
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 7
Customer Services Total | | | 223
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 24
Mattress Related | Pre-Sales | Other PreSales | 1
No Answer | No Answer | No Answer | 24
PreSales | Other Enquiry | (blank) | 2
| | Offers | 13
| | Payment Methods | 2
| | Promo Code | 2
| | Store Availability | 6
| | Store Location | 3
| | Using Shukran Points | 1
| Policy Related | Delivery Time | 1
| Product Related | Pricing | 2
| | Product Specification | 121
PreSales Total | | | 153
Grand Total | | | 402

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 24 | 9 | 4 | 2 | 0 | 1 | 40
Hasan Nour | 5 | 2 | 8 | 6 | 0 | 0 | 21
Malek Hosan | 2 | 0 | 0 | 2 | 0 | 0 | 4
Ankit Kumar | 10 | 1 | 8 | 0 | 0 | 0 | 19
Amir Aziz | 1 | 0 | 3 | 0 | 0 | 0 | 4
Syed Ataullah | 0 | 5 | 2 | 0 | 0 | 0 | 7
Grand Total | 42 | 17 | 25 | 10 | 0 | 1 | 95

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 8 | 2 | 3 | 3 | 10 | 31
Ankit Kumar | 18 | 11 | 5 | 11 | 1 | 7 | 53
Mohammed Ali | 0 | 1 | 0 | 1 | 1 | 1 | 4
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 28 | 8 | 3 | 3 | 1 | 4 | 47
Waseem Ahemad . Khan | 22 | 7 | 3 | 5 | 5 | 6 | 48
Mosab Mohammed Abdalla Nasreldin | 37 | 6 | 0 | 6 | 0 | 4 | 53
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammad Faizan | 24 | 5 | 6 | 7 | 4 | 4 | 50
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 34 | 3 | 3 | 1 | 0 | 0 | 41
Hasan Nour | 8 | 9 | 2 | 1 | 0 | 0 | 20
Ali Ibraheem | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 177 | 60 | 24 | 38 | 15 | 40 | 354

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 5 | 0 | 2 | 0 | 3 | 12
Murtaza Kutiyanawala | 1 | 0 | 1 | 4 | 1 | 13 | 20
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 1 | 1 | 3 | 1 | 6
Mohammed Ali | 35 | 7 | 4 | 4 | 2 | 0 | 52
Waseem Ahemad . Khan | 0 | 0 | 1 | 1 | 0 | 0 | 2
Hasan Nour | 13 | 3 | 0 | 0 | 0 | 0 | 16
Jok Kuol | 11 | 0 | 0 | 0 | 0 | 0 | 11
Grand Total | 62 | 15 | 7 | 12 | 6 | 18 | 120

Please feel free to reach out for any further clarifications.