Subject: Fwd: Tech Support Candidate - KUSH Kumar Singh
From: Ashish Dabral <[email-masked]>
To: kareem khan <[email-masked]>
Date: Wed, 1 Dec 2021 07:44:36 -0700 (MST)

Regards, 
Ashish Dabral 

From: "KUSH Kumar Singh" <[email-masked]> 
To: "saurabh" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "ufaq zareen" <[email-masked]> 
Sent: Wednesday, December 1, 2021 6:13:06 AM 
Subject: Tech Support Candidate - KUSH Kumar Singh 

	

	
	
			Tech Support Test 
		Name 	KUSH Kumar Singh 
E-mail 	[email-masked] 
Phone Number 	(+91) 8318334382 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Kalkaji 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 			
Previous Employer 1 	Na 			
Previous Employer 2 	Na 			
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Checking internet connection and reference page .. then putup website and login. 

2 steps .. check Internet connection 
3 steps.. check another person connection is there works currently or not then fixed problem. 
4 steps 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 keyboard press bluetooth icon button 
2 tap new pair device and refersh 
3 tap name of the bluetooth device and press ok 

What according to you makes you a good candidate for customer service or technical support job? 	Communication skill., Quick response, we identified customer need ans wants, keep smiling, attitude, well dress, always work positive, time management. 

On a scale of 1 - 5 please rate your fluency in spoken English 	3