Subject: Daily performance summary for LiveSalesman team for Nov 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Dec 2021 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Hassan Saeed | 0 | 0 | 39 | 16 | 55
Yousef Mutahar | 0 | 0 | 59 | 6 | 65
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 0 | 0 | 1
Asma Salem | 0 | 0 | 59 | 10 | 69
Khaled Sufian | 0 | 0 | 61 | 15 | 76
Malek Hosan | 0 | 32 | 27 | 4 | 63
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 1 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 7 | 0 | 0 | 7
Hasan Nour | 0 | 30 | 0 | 0 | 30
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 7 | 0 | 7
Ali hazzaa | 0 | 0 | 30 | 6 | 36
RAMI KASSAM | 0 | 0 | 28 | 5 | 33
Naji Shabanh | 0 | 0 | 0 | 9 | 9
Grand Total | 0 | 70 | 311 | 71 | 452

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 27
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 10
| | Delayed Delivery (HH) | 3
| | Delivery Status | 92
| | Missing items\parts | 1
| | Wrong commitments | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 12
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 11
| | Refund for Other reason | 5
| | Return item not received | 2
| | Return Request Initiation | 6
| | System errors | 3
Customer Services Total | | | 188
Live Sales | (blank) | (blank) | 70
| Pre-Sale | Live assist | 3
Live Sales Total | | | 73
No Answer | (blank) | (blank) | 3
No Answer Total | | | 25
No Answer | No Answer | No Answer | 22
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 1
| | Product Specification | 4
PreSales Total | | | 12
Grand Total | | | 298

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 1 | 0 | 0 | 2 | 0 | 5
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 1 | 1 | 1 | 2 | 0 | 8

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 20 | 17 | 15 | 22 | 6 | 12 | 92
Hasan Nour | 1 | 1 | 0 | 2 | 0 | 4 | 8
Khaled Sufian | 27 | 4 | 1 | 16 | 2 | 6 | 56
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 7 | 8 | 7 | 12 | 6 | 12 | 52
Asma Salem | 19 | 6 | 1 | 6 | 6 | 7 | 45
Hassan Saeed | 15 | 9 | 11 | 9 | 5 | 1 | 50
Abdulmajeed Alanzy | 10 | 12 | 8 | 2 | 3 | 6 | 41
RAMI KASSAM | 10 | 2 | 4 | 15 | 3 | 12 | 46
Syed Ataullah | 0 | 1 | 0 | 0 | 2 | 3 | 6
Yousef Mutahar | 22 | 12 | 8 | 7 | 4 | 2 | 55
Shaha alsubaie | 2 | 1 | 1 | 0 | 0 | 1 | 5
Ali hazzaa | 13 | 0 | 0 | 0 | 0 | 0 | 13
Naji Shabanh | 24 | 0 | 0 | 0 | 0 | 0 | 24
Grand Total | 170 | 73 | 56 | 91 | 37 | 67 | 494

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 17 | 14 | 6 | 4 | 1 | 1 | 43
Yousef Mutahar | 0 | 0 | 1 | 2 | 0 | 1 | 4
Malek Hosan | 38 | 4 | 4 | 5 | 1 | 1 | 53
Shaha alsubaie | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 1 | 0 | 0 | 2
Khaled Sufian | 0 | 0 | 0 | 2 | 0 | 0 | 2
Hasan Nour | 35 | 1 | 0 | 0 | 0 | 0 | 36
Ali hazzaa | 4 | 1 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 95 | 20 | 12 | 14 | 3 | 3 | 147

Please feel free to reach out for any further clarifications.