Subject: Daily performance summary for LiveSalesman team for Nov 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Dec 2021 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 2 | 0 | 44 | 46
Mosab Mohammed Abdalla Nasreldin | 0 | 16 | 65 | 0 | 0 | 81
Abu Sufian | 0 | 11 | 27 | 0 | 0 | 38
Jok Kuol | 0 | 2 | 49 | 0 | 2 | 53
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 19 | 6 | 15 | 0 | 0 | 40
Syed Ataullah | 13 | 0 | 0 | 0 | 0 | 13
Amir Aziz | 2 | 15 | 27 | 26 | 0 | 70
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 10 | 5 | 5 | 0 | 17 | 37
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 1
Mohammad Faizan | 0 | 13 | 38 | 0 | 0 | 51
Waseem Ahemad . Khan | 0 | 9 | 64 | 0 | 0 | 73
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 44 | 78 | 292 | 26 | 63 | 503

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 73
| Delivery Related | Day of Delivery - Status | 26
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 8
| | Delivery Status | 87
| | Missing items\parts | 4
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 11
| | Return Request Initiation | 6
Customer Services Total | | | 231
No Answer | No Answer | (blank) | 1
| | No Answer | 19
No Answer Total | | | 20
PreSales | Other Enquiry | (blank) | 6
| | Offers | 14
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 11
| | Store Location | 2
| Policy Related | Delivery Cost | 7
| | Delivery Time | 1
| Product Related | (blank) | 1
| | Combo | 1
| | Product Specification | 106
PreSales Total | | | 152
Grand Total | | | 403

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 11 | 9 | 0 | 2 | 0 | 0 | 22
Hasan Nour | 11 | 1 | 13 | 1 | 0 | 0 | 26
Malek Hosan | 2 | 0 | 2 | 0 | 0 | 0 | 4
Ankit Kumar | 13 | 7 | 2 | 0 | 0 | 0 | 22
Amir Aziz | 0 | 1 | 2 | 0 | 0 | 0 | 3
Syed Ataullah | 2 | 7 | 0 | 0 | 0 | 0 | 9
Grand Total | 39 | 25 | 19 | 3 | 0 | 0 | 86

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 8 | 3 | 4 | 2 | 4 | 10 | 31
Ankit Kumar | 29 | 6 | 8 | 8 | 1 | 6 | 58
Mohammed Ali | 0 | 1 | 0 | 1 | 2 | 1 | 5
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 26 | 4 | 5 | 5 | 0 | 4 | 44
Waseem Ahemad . Khan | 20 | 6 | 5 | 4 | 3 | 6 | 44
Mosab Mohammed Abdalla Nasreldin | 27 | 3 | 2 | 4 | 0 | 4 | 40
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammad Faizan | 23 | 6 | 3 | 7 | 6 | 3 | 48
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 32 | 2 | 3 | 3 | 0 | 0 | 40
Hasan Nour | 13 | 5 | 4 | 0 | 0 | 0 | 22
Ali Ibraheem | 2 | 1 | 0 | 0 | 0 | 0 | 3
Shiv Dayal | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 180 | 39 | 34 | 34 | 16 | 38 | 341

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 8 | 0 | 0 | 2 | 0 | 3 | 13
Murtaza Kutiyanawala | 0 | 0 | 2 | 3 | 2 | 12 | 19
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 1 | 0 | 3 | 2 | 1 | 7
Mohammed Ali | 30 | 5 | 5 | 4 | 0 | 0 | 44
Waseem Ahemad . Khan | 0 | 2 | 0 | 1 | 0 | 0 | 3
Hasan Nour | 13 | 2 | 0 | 0 | 0 | 0 | 15
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 57 | 10 | 7 | 13 | 4 | 17 | 108

Please feel free to reach out for any further clarifications.