Subject: English Language Test - Muhammed Jaslan
From: Muhammed Jaslan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Nov 2021 08:40:59 -0500

| | Foreign Language Screening Test

Name | Muhammed Jaslan    /  (110020) 9526216304    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From:[email-masked]
To: [email-masked]

Dear Customer,

Thank you for contacting us. Unfortunately, our customer care agent was unable to place the order due to inaccurate address provided by you. So please try to rectify and provide the correct address. For more insight you can visit the company&#039;s website.

Sincerely,
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From:[email-masked]
To:[email-masked]

Subject: Confirmation of return
Hi customer,

Thanks for reaching out. Satisfying our customer is very important to us and We apologise for the terrible experience with us. We will try as soon as possible to replace your product with a new product.
If you have any other questions or concern, just reply to this mail, We&#039;ll be here to help you in anyway we can.

Best,
Customer care service

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