Subject: Daily performance summary for LiveSalesman team for Nov 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Nov 2021 09:05:14 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 1 | 0 | 1
Hassan Saeed | 0 | 0 | 52 | 11 | 63
Khaled Sufian | 0 | 0 | 54 | 22 | 76
Yousef Mutahar | 0 | 0 | 75 | 10 | 85
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 9 | 0 | 2 | 12
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 31 | 13 | 2 | 47
Javed Aslam | 0 | 30 | 16 | 0 | 46
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 8 | 2 | 0 | 10
Abdulmajeed Alanzy | 0 | 0 | 24 | 9 | 33
Ali hazzaa | 0 | 0 | 22 | 6 | 28
Asma Salem | 0 | 0 | 50 | 9 | 59
Shaha alsubaie | 0 | 0 | 52 | 0 | 52
Naji Shabanh | 0 | 0 | 0 | 9 | 9
Grand Total | 2 | 80 | 361 | 80 | 523

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 58
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 8
| | Delivery Status | 91
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 4
| | Refund for Other reason | 4
| | Refunds after Return | 7
| | Return item not received | 1
| | Return Request Initiation | 7
Customer Services Total | | | 204
Live Sales | (blank) | (blank) | 83
| Pre-Sale | Live assist | 2
Live Sales Total | | | 85
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 2
Mattress Related | Pre-Sales | Question about Free Trial | 1
No Answer Total | | | 26
No Answer | (blank) | (blank) | 11
| No Answer | No Answer | 15
PreSales | (blank) | (blank) | 9
| Other Enquiry | (blank) | 2
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | (blank) | 1
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 2
| | Pricing | 1
| | Product Specification | 9
PreSales Total | | | 33
Grand Total | | | 350

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 0 | 1 | 0 | 2
Malek Hosan | 1 | 1 | 0 | 0 | 1 | 0 | 3
Amir Aziz | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 1 | 2 | 2 | 0 | 2 | 0 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 27 | 14 | 13 | 17 | 7 | 11 | 89
Hasan Nour | 1 | 1 | 0 | 2 | 1 | 4 | 9
Khaled Sufian | 28 | 1 | 8 | 13 | 3 | 4 | 57
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 9 | 10 | 5 | 14 | 4 | 10 | 52
Asma Salem | 9 | 6 | 5 | 6 | 4 | 6 | 36
Hassan Saeed | 5 | 19 | 7 | 8 | 2 | 2 | 43
Abdulmajeed Alanzy | 20 | 7 | 4 | 2 | 3 | 5 | 41
RAMI KASSAM | 14 | 6 | 7 | 13 | 7 | 7 | 54
Yousef Mutahar | 28 | 8 | 4 | 9 | 4 | 1 | 54
Syed Ataullah | 2 | 0 | 0 | 0 | 2 | 2 | 6
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Shaha alsubaie | 2 | 1 | 0 | 0 | 0 | 0 | 3
Ali hazzaa | 8 | 0 | 0 | 0 | 0 | 0 | 8
Naji Shabanh | 16 | 0 | 0 | 0 | 0 | 0 | 16
Grand Total | 169 | 73 | 53 | 84 | 38 | 53 | 470

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 23 | 16 | 6 | 2 | 0 | 1 | 48
Shaha alsubaie | 0 | 0 | 0 | 1 | 1 | 1 | 3
Yousef Mutahar | 0 | 0 | 1 | 1 | 0 | 1 | 3
Malek Hosan | 24 | 4 | 3 | 4 | 2 | 0 | 37
Syed Ataullah | 6 | 1 | 0 | 2 | 0 | 0 | 9
Khaled Sufian | 0 | 0 | 2 | 0 | 0 | 0 | 2
Hasan Nour | 17 | 1 | 0 | 0 | 0 | 0 | 18
Ali hazzaa | 13 | 0 | 0 | 0 | 0 | 0 | 13
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 85 | 22 | 12 | 10 | 3 | 3 | 135

Please feel free to reach out for any further clarifications.