Subject: Daily performance summary for LiveSalesman team for Nov 29th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Nov 2021 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 29th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 21 | 85 | 0 | 0 | 106
Abu Sufian | 0 | 14 | 56 | 0 | 0 | 70
Jok Kuol | 0 | 1 | 62 | 0 | 11 | 74
Amir Aziz | 0 | 18 | 51 | 16 | 0 | 85
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 8 | 21 | 41 | 0 | 2 | 72
Hasan Nour | 4 | 2 | 0 | 0 | 6 | 12
Mohammed Ali | 38 | 0 | 0 | 0 | 51 | 89
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 10 | 50 | 0 | 0 | 60
Shiv Dayal | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 10 | 61 | 0 | 0 | 71
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 55 | 99 | 406 | 16 | 70 | 646

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 67
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 29
| | Delayed Delivery (HH) | 9
| | Delivery Status | 135
| | Missing items\parts | 3
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return item not received | 2
| | Return Request Initiation | 5
Customer Services Total | | | 281
No Answer | No Answer | No Answer | 20
No Answer Total | | | 20
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 4
| | Offers | 13
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 6
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | (blank) | 1
| | Pricing | 4
| | Product Specification | 180
PreSales Total | | | 229
Grand Total | | | 530

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 24 | 4 | 0 | 2 | 0 | 0 | 30
Amir Aziz | 1 | 3 | 0 | 1 | 0 | 0 | 5
Hasan Nour | 6 | 8 | 6 | 0 | 0 | 0 | 20
Malek Hosan | 3 | 0 | 2 | 0 | 0 | 0 | 5
Ankit Kumar | 10 | 8 | 0 | 0 | 0 | 0 | 18
Syed Ataullah | 8 | 3 | 0 | 0 | 0 | 0 | 11
Grand Total | 52 | 26 | 8 | 3 | 0 | 0 | 89

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 10 | 3 | 3 | 3 | 4 | 10 | 33
Mohammed Ali | 1 | 0 | 0 | 1 | 2 | 2 | 6
Ankit Kumar | 33 | 5 | 11 | 8 | 0 | 6 | 63
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 23 | 3 | 2 | 5 | 0 | 3 | 36
Waseem Ahemad . Khan | 23 | 4 | 6 | 3 | 4 | 5 | 45
Mosab Mohammed Abdalla Nasreldin | 25 | 0 | 3 | 3 | 0 | 4 | 35
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammad Faizan | 18 | 7 | 4 | 6 | 6 | 2 | 43
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 20 | 3 | 3 | 1 | 0 | 0 | 27
Hasan Nour | 16 | 3 | 1 | 0 | 0 | 0 | 20
Ali Ibraheem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Shiv Dayal | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 175 | 28 | 33 | 30 | 16 | 37 | 319

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 10 | 0 | 2 | 1 | 0 | 2 | 15
Murtaza Kutiyanawala | 0 | 1 | 3 | 1 | 3 | 11 | 19
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 3 | 2 | 4 | 1 | 1 | 11
Mohammed Ali | 36 | 10 | 3 | 5 | 1 | 0 | 55
Waseem Ahemad . Khan | 0 | 2 | 1 | 2 | 0 | 0 | 5
Hasan Nour | 9 | 0 | 0 | 0 | 0 | 0 | 9
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 60 | 16 | 11 | 13 | 5 | 15 | 120

Please feel free to reach out for any further clarifications.