Subject: Trainer Candidate - SAGAR Dahiya
From: SAGAR Dahiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Nov 2021 09:27:47 -0500

| | Tech Support Test

Name | SAGAR Dahiya
E-mail | [email-masked]
Phone Number | (99915) 10174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palwal

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | OYO ROOMS | QAT ( Quality Auditor Trainer ) | 05 September 2020 | 15000 + Travel Expense
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 Days
Please briefly describe your work experience specifically in training? | In OYO Rooms I gave training to the hotel staff of SOP's of OYO rooms and maintaining the record of all the trainings.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service is that when you resolve the query or problem of the customer and great customer service is when you resolve the customer query or problem but you also provide some great services which will be helpful for the customer in future.
What according to you makes you a good candidate for this position? | I have a handful of experience in conducting training with staff and leading the team with the leadership quality and enhancing their task completion capability by which it levels up the performance of the staff and enhances the image of the work area f mine.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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