Subject: Trainer Candidate - Firoz Zahid
From: Firoz Zahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Nov 2021 03:26:46 -0500

| | Tech Support Test

Name | Firoz Zahid
E-mail | [email-masked]
Phone Number | (91) 9650953615
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla, new Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AFS | Manager operations | 29aug21 | 1200bf
Previous Employer 1 | Alpfly. Com | Manager operations | Dec19 | 70000
Previous Employer 2 | Southall travel | Assistant manager operations | Jun16 | 55000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Was responsible for training and hiring
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Have handled multicultural and multinational teams
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you resolve issues and great customer service is when you outserve your customers
What according to you makes you a good candidate for this position? | I have good experience and exposure
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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