Subject: Trainer Candidate - Shyamli Jaiswal
From: Shyamli Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Nov 2021 03:19:38 -0500

| | Tech Support Test

Name | Shyamli Jaiswal
E-mail | [email-masked]
Phone Number | (91) 8882273867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sec 1 greater noida west

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays | Subject matter expert | Still working | 43000
Previous Employer 1 | Zomato | Fraud analyst | Jan 2019 | 30000
Previous Employer 2 | Ibm | Technical specialist | Feb 2018 | 25000

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Have been training batches of 50 or more people from past 8 months. Creating ppts,accreditation, examination.Taking care of SLAs and CSAT
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service indicates working on what specifically a customer has asked you to do
Great customer service reflects going extra miles and adding more to what customer has asked for.

What according to you makes you a good candidate for this position? | Have great knowledge to handle team and had previous experience with great companies
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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