Subject: Daily performance summary for LiveSalesman team for Nov 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Nov 2021 09:05:15 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 61 | 9 | 70
Yousef Mutahar | 0 | 0 | 89 | 13 | 102
Amir Aziz | 0 | 0 | 12 | 2 | 14
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 21 | 17 | 7 | 45
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 39 | 0 | 0 | 39
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 1 | 32 | 6 | 39
Javed Aslam | 0 | 35 | 17 | 5 | 57
Malek Hosan | 0 | 4 | 49 | 18 | 71
Syed Ataullah | 0 | 1 | 2 | 0 | 3
Hassan Saeed | 0 | 0 | 1 | 0 | 1
RAMI KASSAM | 0 | 0 | 22 | 9 | 31
Shaha alsubaie | 0 | 0 | 65 | 0 | 65
Naji Shabanh | 0 | 0 | 0 | 11 | 11
Grand Total | 0 | 101 | 367 | 81 | 549

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 75
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 106
| | Missing items\parts | 2
| | Partial Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 14
| Refunds and Cancelations | (blank) | 6
| | Cancelation | 8
| | Refund for Other reason | 3
| | Refunds after Return | 4
| | Return item not received | 6
| | Return Request Initiation | 3
Customer Services Total | | | 253
Live Sales | (blank) | (blank) | 95
| Pre-Sale | Help in completing the order | 1
| | Live assist | 4
Live Sales Total | | | 100
No Answer | (blank) | (blank) | 23
No Answer Total | | | 37
No Answer | No Answer | No Answer | 14
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 3
| | Offers | 5
| | Payment Methods | 3
| | Store Availability | 1
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 3
| Product Related | (blank) | 8
| | Product Specification | 14
PreSales Total | | | 49
Grand Total | | | 439

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 1 | 0 | 1 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Amir Aziz | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 2 | 1 | 0 | 2 | 0 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 34 | 21 | 20 | 7 | 5 | 11 | 98
Hasan Nour | 1 | 0 | 0 | 2 | 0 | 4 | 7
Khaled Sufian | 14 | 1 | 7 | 12 | 3 | 4 | 41
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 13 | 8 | 4 | 12 | 3 | 9 | 49
Asma Salem | 6 | 1 | 8 | 4 | 3 | 7 | 29
Hassan Saeed | 11 | 12 | 7 | 8 | 0 | 2 | 40
Abdulmajeed Alanzy | 15 | 9 | 1 | 0 | 2 | 5 | 32
RAMI KASSAM | 16 | 11 | 7 | 14 | 10 | 4 | 62
Yousef Mutahar | 29 | 11 | 5 | 6 | 2 | 1 | 54
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Shaha alsubaie | 2 | 1 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ali hazzaa | 6 | 0 | 0 | 0 | 0 | 0 | 6
Naji Shabanh | 10 | 0 | 0 | 0 | 0 | 0 | 10
Grand Total | 161 | 75 | 59 | 65 | 29 | 48 | 437

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 46 | 9 | 3 | 2 | 0 | 1 | 61
Asma Salem | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Shaha alsubaie | 0 | 0 | 0 | 2 | 0 | 1 | 3
Hasan Nour | 30 | 0 | 0 | 0 | 0 | 1 | 31
Yousef Mutahar | 0 | 1 | 1 | 1 | 0 | 1 | 4
Malek Hosan | 7 | 4 | 3 | 3 | 1 | 0 | 18
Syed Ataullah | 0 | 1 | 1 | 1 | 0 | 0 | 3
Khaled Sufian | 0 | 0 | 2 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ali hazzaa | 14 | 0 | 0 | 0 | 0 | 0 | 14
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 99 | 15 | 11 | 9 | 1 | 7 | 142

Please feel free to reach out for any further clarifications.