Subject: Daily performance summary for LiveSalesman team for Nov 28th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Nov 2021 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 28th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ali Ibraheem | 0 | 2 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 11 | 94 | 0 | 0 | 105
Jok Kuol | 0 | 11 | 64 | 0 | 0 | 75
Waseem Ahemad . Khan | 0 | 11 | 75 | 0 | 0 | 86
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 1 | 55 | 12 | 0 | 68
Mohammed Ali | 8 | 0 | 0 | 0 | 47 | 55
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 12 | 67 | 0 | 0 | 79
Ankit Kumar | 0 | 15 | 39 | 0 | 0 | 54
Hasan Nour | 0 | 13 | 22 | 0 | 0 | 35
Mohammad Faizan | 0 | 5 | 46 | 0 | 0 | 51
Shiv Dayal | 0 | 1 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 82 | 462 | 12 | 47 | 611

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 86
| Delivery Related | Day of Delivery - Status | 21
| | Delayed Delivery (HH) | 12
| | Delivery Status | 99
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 1
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 9
Customer Services Total | | | 260
Mattress Related | Post-Sales | Product Complaints | 2
Mattress Related Total | | | 2
No Answer | (blank) | (blank) | 1
No Answer Total | | | 18
No Answer | No Answer | No Answer | 17
PreSales | Other Enquiry | (blank) | 1
| | Offers | 4
| | Payment Methods | 7
| | Promo Code | 2
| | Store Availability | 11
| | Store Location | 3
| Policy Related | Delivery Cost | 4
| | Delivery Time | 5
| | Return Policy | 1
| Product Related | Pricing | 4
| | Product Specification | 239
PreSales Total | | | 281
Grand Total | | | 561

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 7 | 2 | 1 | 0 | 0 | 0 | 10
Mohammed Ali | 14 | 0 | 2 | 0 | 0 | 0 | 16
Amir Aziz | 1 | 2 | 1 | 0 | 0 | 0 | 4
Hasan Nour | 1 | 15 | 1 | 0 | 0 | 0 | 17
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 12 | 0 | 0 | 0 | 0 | 0 | 12
Grand Total | 35 | 21 | 5 | 0 | 0 | 0 | 61

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 13 | 8 | 2 | 4 | 4 | 10 | 41
Mohammed Ali | 1 | 0 | 0 | 1 | 2 | 2 | 6
Ankit Kumar | 21 | 11 | 11 | 6 | 2 | 5 | 56
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 12 | 7 | 3 | 4 | 1 | 2 | 29
Waseem Ahemad . Khan | 17 | 11 | 3 | 4 | 3 | 5 | 43
Mosab Mohammed Abdalla Nasreldin | 17 | 2 | 4 | 0 | 0 | 4 | 27
Mohammad Faizan | 12 | 5 | 5 | 7 | 4 | 2 | 35
Yousef Mutahar | 0 | 0 | 0 | 0 | 2 | 0 | 2
Amir Aziz | 4 | 5 | 1 | 1 | 0 | 0 | 11
Hasan Nour | 18 | 5 | 1 | 0 | 0 | 0 | 24
Ali Ibraheem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Shiv Dayal | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 122 | 54 | 30 | 27 | 18 | 33 | 284

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 2 | 1 | 0 | 2 | 5
Murtaza Kutiyanawala | 0 | 2 | 3 | 0 | 4 | 10 | 19
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 1 | 1 | 3 | 3 | 1 | 1 | 10
Mohammed Ali | 33 | 10 | 3 | 6 | 0 | 0 | 52
Waseem Ahemad . Khan | 2 | 0 | 3 | 0 | 0 | 0 | 5
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 38 | 13 | 14 | 10 | 5 | 16 | 96

Please feel free to reach out for any further clarifications.