Subject: Tech Support Candidate - Praveen Reddy
From: Praveen Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Nov 2021 16:02:22 -0500

| | Tech Support Test

Name | Praveen Reddy
E-mail | [email-masked]
Phone Number | (91) 8374255876
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qconneqt | Customer Support | 15/12/2021 | 12500
Previous Employer 1 | Aurobindo Pharma Limited | Asst Production Executive | 30/11/2020 | 12500
Previous Employer 2 | Cube Data Solutions Limited | Data Entry executive | 30/06/2018 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st we have check our internet connection is proper or not than we have see whats the error as occured, further we have close the google and open and re-check the same. If still the same is happend we have to use others like google crome and entry the same.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st we have to click on bluetooth option in mobile phone, than we have to press on button in bluetooth after that we have to select the buetooth identity and we can use the same
What according to you makes you a good candidate for customer service or technical support job? | We should be paitence to here what customer is saying, we should have skills for probhing to customer to resolve the issue and we also empathises the customer when it is required.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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