Subject: Daily performance summary for LiveSalesman team for Nov 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Nov 2021 09:01:15 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 6 | 80 | 0 | 0 | 86
Mosab Mohammed Abdalla Nasreldin | 0 | 8 | 76 | 0 | 0 | 84
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 8 | 1 | 29 | 0 | 39 | 77
Hasan Nour | 2 | 8 | 27 | 0 | 6 | 43
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 5 | 13 | 46 | 0 | 0 | 64
Ali Ibraheem | 0 | 1 | 3 | 0 | 0 | 4
Amir Aziz | 0 | 8 | 84 | 27 | 0 | 119
Jok Kuol | 0 | 10 | 76 | 0 | 0 | 86
Mohammad Faizan | 0 | 3 | 72 | 0 | 0 | 75
Shiv Dayal | 0 | 3 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 0 | 10 | 110 | 0 | 0 | 120
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 15 | 71 | 603 | 27 | 45 | 761

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 119
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 28
| | Delayed Delivery (HH) | 17
| | Delivery Status | 133
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 5
Customer Services Total | | | 334
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 16
No Answer | No Answer | No Answer | 16
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 6
| | Offers | 15
| | Payment Methods | 8
| | Promo Code | 5
| | Store Availability | 16
| | Store Location | 3
| | Using Shukran Points | 5
| Policy Related | Delivery Cost | 8
| | Delivery Time | 5
| Product Related | Combo | 1
| | Pricing | 7
| | Product Specification | 269
PreSales Total | | | 349
Grand Total | | | 700

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 10 | 0 | 1 | 0 | 0 | 0 | 11
Mohammed Ali | 10 | 0 | 2 | 0 | 0 | 0 | 12
Amir Aziz | 4 | 0 | 1 | 0 | 0 | 0 | 5
Hasan Nour | 9 | 6 | 0 | 0 | 0 | 0 | 15
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 38 | 8 | 4 | 0 | 0 | 0 | 50

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 15 | 6 | 2 | 4 | 5 | 10 | 42
Mohammed Ali | 1 | 0 | 0 | 1 | 2 | 3 | 7
Ankit Kumar | 16 | 13 | 5 | 6 | 2 | 6 | 48
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 10 | 3 | 6 | 3 | 2 | 2 | 26
Waseem Ahemad . Khan | 13 | 10 | 2 | 2 | 3 | 5 | 35
Mosab Mohammed Abdalla Nasreldin | 8 | 3 | 3 | 0 | 0 | 4 | 18
Mohammad Faizan | 14 | 4 | 5 | 5 | 4 | 1 | 33
Yousef Mutahar | 1 | 0 | 0 | 0 | 2 | 0 | 3
Amir Aziz | 13 | 3 | 1 | 0 | 0 | 0 | 17
Hasan Nour | 12 | 2 | 0 | 0 | 0 | 0 | 14
Javed Aslam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shiv Dayal | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 107 | 45 | 24 | 21 | 20 | 34 | 251

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 2 | 0 | 1 | 0 | 1 | 4
Murtaza Kutiyanawala | 0 | 3 | 1 | 1 | 3 | 10 | 18
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 2 | 3
Abu Sufian | 3 | 1 | 2 | 4 | 2 | 0 | 12
Mohammed Ali | 54 | 3 | 5 | 4 | 0 | 0 | 66
Waseem Ahemad . Khan | 5 | 1 | 1 | 0 | 0 | 0 | 7
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 64 | 10 | 10 | 10 | 5 | 14 | 113

Please feel free to reach out for any further clarifications.