Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 27 Nov 2021 01:35:12 -0700 (MST)

Hi Harsh, 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R3M7TDIDDK (Harsh) : There was no response from the customer hence the chat was closed. 

Chat ID: R3M7WDYWFD (Harsh) : Chat was handled extremely well and as per the process guidelines. 

No abandoned/missed chat. 

Thanks and Regards, 

Amit