Subject: Daily performance summary for LiveSalesman team for Nov 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Nov 2021 09:05:14 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 49 | 19 | 68
Yousef Mutahar | 0 | 0 | 38 | 9 | 47
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 1 | 0 | 2 | 0 | 3
Amir Aziz | 0 | 0 | 1 | 1 | 2
Hasan Nour | 1 | 10 | 0 | 2 | 13
Malek Hosan | 0 | 18 | 16 | 5 | 39
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 20 | 1 | 3 | 24
Abdulmajeed Alanzy | 0 | 0 | 20 | 10 | 30
Asma Salem | 0 | 0 | 62 | 8 | 70
Khaled Sufian | 0 | 0 | 2 | 1 | 3
Shaha alsubaie | 0 | 0 | 38 | 0 | 38
Grand Total | 2 | 48 | 229 | 58 | 337

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 47
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 6
| | Delivery Status | 22
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 5
| | Return item not received | 1
| | Return Request Initiation | 1
| | System errors | 1
Customer Services Total | | | 99
Live Sales | (blank) | (blank) | 38
| Pre-Sale | Live assist | 5
Live Sales Total | | | 43
No Answer | (blank) | (blank) | 9
| No Answer | (blank) | 1
No Answer Total | | | 13
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 9
| Other Enquiry | Payment Methods | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 3
PreSales Total | | | 15
Grand Total | | | 170

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 1 | 0 | 0 | 1 | 0 | 4
Ankit Kumar | 1 | 1 | 0 | 0 | 1 | 0 | 3
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 2 | 0 | 0 | 2 | 0 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 30 | 21 | 5 | 5 | 3 | 14 | 78
Hasan Nour | 1 | 2 | 2 | 0 | 1 | 5 | 11
Javed Aslam | 16 | 4 | 7 | 5 | 2 | 5 | 39
Khaled Sufian | 3 | 9 | 13 | 2 | 1 | 3 | 31
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 10 | 9 | 0 | 9 | 4 | 5 | 37
Hassan Saeed | 27 | 9 | 2 | 8 | 0 | 3 | 49
Abdulmajeed Alanzy | 19 | 1 | 0 | 2 | 0 | 5 | 27
RAMI KASSAM | 16 | 8 | 17 | 2 | 9 | 3 | 55
samah Alharby | 2 | 2 | 6 | 11 | 0 | 6 | 27
Yousef Mutahar | 18 | 6 | 4 | 4 | 1 | 1 | 34
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 143 | 71 | 56 | 48 | 22 | 51 | 391

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Shaha alsubaie | 0 | 0 | 0 | 2 | 0 | 1 | 3
Hasan Nour | 3 | 0 | 0 | 0 | 1 | 1 | 5
Yousef Mutahar | 2 | 0 | 1 | 0 | 1 | 0 | 4
Malek Hosan | 13 | 4 | 3 | 1 | 1 | 0 | 22
Javed Aslam | 19 | 3 | 3 | 1 | 0 | 0 | 26
Syed Ataullah | 3 | 1 | 1 | 0 | 0 | 0 | 5
Khaled Sufian | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 41 | 11 | 8 | 4 | 3 | 4 | 71

Please feel free to reach out for any further clarifications.