Subject: Daily performance summary for LiveSalesman team for Nov 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Nov 2021 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 1 | 3 | 59 | 0 | 4 | 67
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 61 | 0 | 0 | 62
Shiv Dayal | 0 | 0 | 0 | 0 | 3 | 3
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 7 | 2 | 49 | 0 | 0 | 58
Syed Ataullah | 10 | 0 | 0 | 0 | 0 | 10
Amir Aziz | 7 | 0 | 0 | 8 | 0 | 15
Hasan Nour | 1 | 0 | 0 | 0 | 2 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 29 | 0 | 0 | 0 | 31 | 60
Jok Kuol | 0 | 3 | 67 | 0 | 1 | 71
Mohammad Faizan | 0 | 6 | 63 | 0 | 0 | 69
Waseem Ahemad . Khan | 0 | 2 | 87 | 0 | 8 | 97
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 55 | 17 | 386 | 8 | 49 | 515

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 88
| Delivery Related | Day of Delivery - Status | 10
| | Delayed Delivery (HH) | 5
| | Delivery Status | 34
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 9
Customer Services Total | | | 160
No Answer | No Answer | No Answer | 18
No Answer Total | | | 18
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 9
| | Promo Code | 3
| | Store Availability | 8
| | Store Location | 4
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 9
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | Pricing | 3
| | Product Specification | 196
PreSales Total | | | 237
Grand Total | | | 415

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 2 | 1 | 0 | 0 | 0 | 7
Amir Aziz | 2 | 5 | 0 | 0 | 0 | 0 | 7
Ankit Kumar | 9 | 2 | 0 | 0 | 0 | 0 | 11
Hasan Nour | 14 | 3 | 0 | 0 | 0 | 0 | 17
Syed Ataullah | 4 | 2 | 0 | 0 | 0 | 0 | 6
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 36 | 14 | 1 | 0 | 0 | 0 | 51

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 13 | 7 | 2 | 5 | 5 | 11 | 43
Mohammed Ali | 0 | 0 | 1 | 2 | 1 | 2 | 6
Ankit Kumar | 22 | 18 | 8 | 3 | 2 | 6 | 59
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 13 | 5 | 4 | 3 | 2 | 2 | 29
Waseem Ahemad . Khan | 17 | 4 | 3 | 1 | 2 | 5 | 32
Mosab Mohammed Abdalla Nasreldin | 2 | 4 | 0 | 0 | 0 | 6 | 12
Mohammad Faizan | 15 | 6 | 4 | 7 | 4 | 1 | 37
Yousef Mutahar | 1 | 0 | 0 | 1 | 1 | 0 | 3
Amir Aziz | 11 | 1 | 1 | 0 | 0 | 0 | 13
Hasan Nour | 7 | 1 | 0 | 0 | 0 | 0 | 8
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 102 | 46 | 23 | 22 | 17 | 36 | 246

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 28 | 5 | 8 | 1 | 0 | 1 | 43
Ankit Kumar | 0 | 2 | 1 | 0 | 0 | 1 | 4
Murtaza Kutiyanawala | 1 | 3 | 0 | 1 | 4 | 9 | 18
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 0 | 1 | 3
Abu Sufian | 7 | 3 | 1 | 3 | 1 | 0 | 15
Mohammad Faizan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 4 | 3 | 0 | 0 | 0 | 0 | 7
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 42 | 19 | 10 | 5 | 5 | 13 | 94

Please feel free to reach out for any further clarifications.