Subject: Tech Support Candidate - Kartik Singh Saini
From: Kartik Singh Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Nov 2021 11:28:36 -0500

| | Tech Support Test

Name | Kartik Singh Saini
E-mail | [email-masked]
Phone Number | (91) 9717682061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if my internet is working properly or not.
2. If the internet is working fine, I will try to reload the page.
3. If the error persists after reloading the page, I will search for the error code online on Google or any other search engine.
4. If the solutions I find online don't work, I will either contact ndtv via mail or telephone to check if their website is working properly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker and put it into bluetooth mode.
2. Turn on your mobile's bluetooth and find the name of your device in the "available devices" list.
3. Click on pair, it will connect after a few seconds.

What according to you makes you a good candidate for customer service or technical support job? | I have used almost all types of gadgets and tech and have some experience in troubleshooting them. I have used most types of softwares and also have  some experience in networking and remote desktop connections. I know how it feels to be the user's end and can guide them in a way that's easy to understand without having any technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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