Subject: Fwd: English Language Test - Eklavya Ahuja
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Fri, 26 Nov 2021 04:58:42 -0700 (MST)

Hi Ma'am, 

He is Ishan's reference for UENI. 

Regards, 
Ashish Dabral 

From: "Eklavya Ahuja" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "ufaq zareen" <[email-masked]> 
Sent: Friday, November 26, 2021 5:21:14 PM 
Subject: English Language Test - Eklavya Ahuja 

	
	
			Foreign Language Screening Test 
		Name 	Eklavya Ahuja / (110059) 7289825892 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Dear, 

Hope you are doing well. 

I would like to inform you that the address that you had shared with us while placing the order was not correct as per the delivery man . 

I request you to kindly share your correct address so that we can ask our courier team to attempt the delivery once again. 

Thank you for your understanding. 

I look forward to hear from you. 

Thanks 
Eklavya 
The Support Team 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Dear, 

Thank you for contacting Homebox Team, 

I regret that you had received an item by us which was damaged. 

Please be assured this not the experience we want our customers to have with us. 

I request you to raise a return request from our mobile application along with the pictures of the damaged item so that we can process the return and refund according. 

I hope this helps. 

Regards, 
Eklavya 
The Support Team