Subject: Dutch Language Test - Shivani Mishra
From: Shivani Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Nov 2021 06:01:47 -0500

| | Foreign Language Screening Test

Name | Shivani Mishra    /  (90457) 92554    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings of the day,

Dear customer sorry for the delay as the mentioned address is not correct so we are trying to contact our delivery partner and will deliver kindly share your correct address once again so we can deliver your product efficiently hope this Will not happen again .happy shopping with Babyshop

Regards,
shivani
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings,

Dear customer sorry for the inconvenience . kindly attached picture of the cabinet so I can process replacement as returned on this item is not possible .I am trying to give you a best solution . This Will not happen again I Will ensure that their is no loss of pay for you happy shopping with us.

Regards
Shivani
Homebox Team

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