Subject: Fw: Tech Support Candidate - Shagufa Anam
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 26 Nov 2021 10:59:24 +0000

UENI

________________________________
From: Kareem Khan <[email-masked]>
Sent: Friday, November 26, 2021 3:46 PM
To: Deeksha Dadu <[email-masked]>
Subject: Re: Tech Support Candidate - Shagufa Anam

Hello Mam,

She is having the relevant experience, she is an immediate joiner, Good to go for UENI.

Regards

________________________________
From: "Deeksha Dadu" <[email-masked]>
To: "kareem khan" <[email-masked]>
Sent: Friday, November 26, 2021 1:45:11 PM
Subject: Fw: Tech Support Candidate - Shagufa Anam

check for UENI/tech support

________________________________
From: Shagufa Anam <[email-masked]>
Sent: Thursday, November 18, 2021 6:39 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shagufa Anam

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shagufa Anam
E-mail  [email-masked]
Phone Number    (+91) 9555222650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Vcare call centre pvt lmtd      Senior Associate        Aug 2021        26100
Previous Employer 2     Cogent E services pvt lmtd      Senior Associate        May 2020        22000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First I will check if the internet connection is working.
2. I will check if the Website is Down for Everybody or Just Me.
3. I will Restart My Device. Many basic problems can be solved simply by restarting your device.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. First I will turn on the Bluetooth speaker.
2. Then I will turn on my mobile phone's Bluetooth.
3. After that I will add Bluetooth speaker to my mobile phone and connect the same.
What according to you makes you a good candidate for customer service or technical support job? I would like to inform you that I'm in this job profile since many years. So, I understand the customers query first then provide the solution accordingly without taking much more time.
On a scale of 1 - 5 please rate your fluency in spoken English  5