Subject: Fwd: English Language Test - Anita Gulati
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Fri, 26 Nov 2021 03:44:02 -0700 (MST)

Hello Ma'am, 

She is Harpreet's reference for UENI. 

Regards, 
Ashish Dabral 

From: "Anita Gulati" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "ufaq zareen" <[email-masked]> 
Sent: Friday, November 26, 2021 4:02:52 PM 
Subject: English Language Test - Anita Gulati 

	
	
			Foreign Language Screening Test 
		Name 	Anita Gulati / (+91) 8930218531 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi abc, 

Sorry for the inconvenience. We totally understand your concern and will surely help you in this matter. However, we checked your order details and found that the delivery address is not correct. 
Please provide us correct delivery detail so that we can update your correct address in our data and proceed it again as per our hand and you will receive your courier within next two working days. 

If you have any other doubt please contact us on our customer service portal. 

Thanks & Regards, 
Anita Gulati 
Customer support team 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello abdul, 

Sorry for inconvenience. Our team is totally apologize for this matter. As per our company policy we are sending a new tv cabinet to your registered address. The istallation team along with new product will reach at your place within next 24 hours also you can suggest us your desire time for installation. 

Thanks & Regards, 
Anita Gulati 
Customer support team