Subject: Daily performance summary for LiveSalesman team for Nov 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Nov 2021 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 25th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 43 | 17 | 60
Yousef Mutahar | 0 | 15 | 28 | 6 | 49
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 2 | 0 | 1 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 18 | 13 | 9 | 40
Jok Kuol | 0 | 2 | 0 | 0 | 2
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 1 | 46 | 18 | 65
Javed Aslam | 0 | 14 | 37 | 17 | 68
RAMI KASSAM | 0 | 0 | 29 | 17 | 46
samah Alharby | 0 | 0 | 21 | 5 | 26
Shaha alsubaie | 0 | 0 | 40 | 1 | 41
Grand Total | 0 | 52 | 257 | 91 | 400

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 50
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 4
| | Delivery Status | 108
| | Missing items\parts | 1
| | Partial Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 9
| | Refund for Other reason | 3
| | Refunds after Return | 8
| | Return item not received | 2
| | Return Request Initiation | 1
Customer Services Total | | | 219
Live Sales | (blank) | (blank) | 33
| Pre-Sale | Help in completing the order | 1
| | Live assist | 11
Live Sales Total | | | 45
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer Total | | | 12
No Answer | (blank) | (blank) | 6
| No Answer | No Answer | 6
PreSales | (blank) | (blank) | 7
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Promo Code | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 7
PreSales Total | | | 20
Grand Total | | | 297

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 4 | 1 | 0 | 2 | 1 | 0 | 8

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 28 | 15 | 2 | 6 | 2 | 13 | 66
Hasan Nour | 2 | 2 | 0 | 0 | 1 | 5 | 10
Javed Aslam | 18 | 6 | 8 | 2 | 2 | 8 | 44
Khaled Sufian | 12 | 9 | 7 | 3 | 1 | 3 | 35
Asma Salem | 6 | 5 | 3 | 8 | 4 | 6 | 32
Hassan Saeed | 20 | 8 | 5 | 6 | 1 | 1 | 41
Abdulmajeed Alanzy | 20 | 1 | 0 | 1 | 0 | 5 | 27
RAMI KASSAM | 29 | 12 | 8 | 4 | 8 | 2 | 63
samah Alharby | 3 | 2 | 9 | 10 | 2 | 3 | 29
Yousef Mutahar | 11 | 14 | 1 | 3 | 1 | 1 | 31
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 151 | 74 | 43 | 43 | 23 | 47 | 381

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 12 | 5 | 0 | 2 | 1 | 1 | 21
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Shaha alsubaie | 0 | 0 | 0 | 1 | 0 | 1 | 2
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 1 | 3
Yousef Mutahar | 22 | 0 | 1 | 0 | 1 | 0 | 24
Javed Aslam | 14 | 2 | 2 | 0 | 0 | 0 | 18
Syed Ataullah | 3 | 2 | 0 | 0 | 0 | 0 | 5
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 58 | 9 | 3 | 4 | 3 | 5 | 82

Please feel free to reach out for any further clarifications.