Subject: Tech Support Candidate - Shakshi Nehra
From: Shakshi Nehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Nov 2021 07:57:19 -0500

| | Tech Support Test

Name | Shakshi Nehra
E-mail | [email-masked]
Phone Number | (+91) 9891736532
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Modinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Speakers & Audio
Customer Service Representative

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user, firstly I can clear the cache and cookies in my browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are issues. Clearing them or allowing a website to access cookies or can clear up website load errors.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Step 1 - Go to Settings.                                    Step 2 - Tap the Bluetooth option.                            Step 3 - Turn On Bluetooth.                                      Step 4 - A list of available devices will appear.    Step 5 - If your speaker is not listed, press the button on your speaker that makes it discoverable - it's often a button with a Bluetooth symbol on it.
What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, Soft Spoken, Good listener , Problem Solver, Helpful. Being responsive with positive attitude, taking accountability and ownership, understanding customer issues and providing proactive cost effective and best solutions towards customer's problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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