Subject: Arabic Language Test - Abdurazaq Alzuakri
From: Abdurazaq Alzuakri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Nov 2021 04:39:24 -0500

| | Foreign Language Screening Test

Name | Abdurazaq Alzuakri    /  (0091) 9359113936    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Dear customer

Sorry for inconvenience

Hope you are doing well and keeping safe

With reference to your request to check your order status, I checked your order. In fact, the Courier tried to deliver your order but your address was wrong. Could you please update your address to try to Deliver the order again?

Regards!
Abdurazaq

I

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

Sorry for inconvienvece

We received your request for replacement or paying money back.

we will solve this problem as soon as. we will be in touch!
Have a Neice day

Best Regards!
Abdurazaq

| |