Subject: English Language Test - amita Chauhan
From: amita Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Nov 2021 04:06:16 -0500

| | Foreign Language Screening Test

Name | amita Chauhan    /  (201301) 7355238341    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience sir,
As the the parcel didn't reached you
in the specific time provided by us now as you are asked for the location of your parcel i have contacted the courier company Say informed us that the adress provided by you is not matching with your identity/ the company did not find anyone you, your family where we had asked for a otp but as the adress was wrong they did not provided us the otp so the company didn't deliver on the address provided by you.
They took it back to the headoffice of courier company in your city.
So when you orderd the package we have provided you with the item code of the product so it you please go to courier company head office and tell them the item code they will with you the package.
Thanku sir...

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience
thankx for let me know that parcel was scratched several places please Packed your parcel we will send you the guy and we will examine the product we will picked up..
thanku so much sir.

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