Subject: Daily performance summary for LiveSalesman team for Nov 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Nov 2021 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 24 | 5 | 29
Khaled Sufian | 0 | 0 | 22 | 3 | 25
Yousef Mutahar | 0 | 3 | 17 | 7 | 27
Shaha alsubaie | 0 | 0 | 33 | 2 | 35
Hasan Nour | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 14 | 29 | 18 | 61
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Javed Aslam | 0 | 16 | 17 | 10 | 43
Amir Aziz | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 3 | 15 | 8 | 26
Syed Ataullah | 0 | 5 | 0 | 0 | 5
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 67 | 15 | 82
Asma Salem | 0 | 0 | 57 | 6 | 63
samah Alharby | 0 | 0 | 13 | 5 | 18
Grand Total | 1 | 42 | 294 | 79 | 416

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 68
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 10
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 3
| | Delivery Status | 46
| | Partial Delivery | 3
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 6
| Refunds and Cancelations | (blank) | 10
| | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 5
Customer Services Total | | | 171
Live Sales | (blank) | (blank) | 60
| Pre-Sale | Live assist | 6
Live Sales Total | | | 66
No Answer | (blank) | (blank) | 11
No Answer Total | | | 14
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 4
| Other Enquiry | Promo Code | 1
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Product Related | Product Specification | 9
PreSales Total | | | 17
Grand Total | | | 268

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 0 | 3 | 0 | 0 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 41 | 5 | 3 | 6 | 1 | 12 | 68
Hasan Nour | 3 | 4 | 0 | 1 | 0 | 4 | 12
Javed Aslam | 11 | 9 | 5 | 2 | 1 | 7 | 35
Khaled Sufian | 15 | 16 | 0 | 5 | 1 | 2 | 39
Asma Salem | 17 | 0 | 6 | 5 | 5 | 5 | 38
Hassan Saeed | 16 | 4 | 9 | 3 | 1 | 2 | 35
Abdulmajeed Alanzy | 11 | 0 | 0 | 1 | 0 | 5 | 17
RAMI KASSAM | 24 | 20 | 2 | 8 | 4 | 2 | 60
samah Alharby | 4 | 6 | 7 | 7 | 2 | 3 | 29
Yousef Mutahar | 16 | 6 | 3 | 4 | 1 | 0 | 30
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 160 | 70 | 35 | 43 | 16 | 42 | 366

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 14 | 4 | 2 | 1 | 0 | 2 | 23
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 1 | 1 | 1 | 3
Yousef Mutahar | 8 | 1 | 0 | 0 | 2 | 0 | 11
Shaha alsubaie | 0 | 0 | 1 | 0 | 0 | 0 | 1
Javed Aslam | 9 | 3 | 1 | 0 | 0 | 0 | 13
Syed Ataullah | 7 | 1 | 0 | 0 | 0 | 0 | 8
Khaled Sufian | 8 | 0 | 0 | 0 | 0 | 0 | 8
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 48 | 9 | 4 | 2 | 3 | 5 | 71

Please feel free to reach out for any further clarifications.