Subject: Daily performance summary for LiveSalesman team for Nov 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Nov 2021 09:05:24 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 23rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 21 | 8 | 29
Khaled Sufian | 0 | 22 | 34 | 15 | 71
Asma Salem | 0 | 0 | 62 | 7 | 69
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 10 | 40 | 18 | 68
Amir Aziz | 1 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 20 | 3 | 23
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 2 | 37 | 9 | 48
Javed Aslam | 0 | 12 | 29 | 6 | 47
Yousef Mutahar | 0 | 13 | 11 | 1 | 25
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 29 | 10 | 39
samah Alharby | 0 | 0 | 28 | 5 | 33
Grand Total | 2 | 60 | 311 | 82 | 455

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | (blank) | 16
| | Day of Delivery - Status | 14
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 3
| | Delivery Status | 75
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 5
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 4
| | Refund for Other reason | 4
| | Refunds after Return | 4
| | Return item not received | 3
| | Return Request Initiation | 9
Customer Services Total | | | 178
Live Sales | (blank) | (blank) | 51
| Pre-Sale | Live assist | 5
Live Sales Total | | | 56
No Answer | (blank) | (blank) | 4
| No Answer | (blank) | 1
No Answer Total | | | 21
No Answer | No Answer | No Answer | 16
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 4
| | Payment Methods | 1
| | Store Availability | 1
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | Pricing | 1
| | Product Specification | 14
PreSales Total | | | 31
Grand Total | | | 286

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 1 | 0 | 3 | 0 | 0 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 34 | 4 | 5 | 3 | 1 | 14 | 61
Hasan Nour | 9 | 0 | 0 | 1 | 1 | 5 | 16
Javed Aslam | 14 | 10 | 2 | 3 | 2 | 7 | 38
Khaled Sufian | 29 | 7 | 3 | 4 | 2 | 2 | 47
Abdulmajeed Alanzy | 7 | 0 | 1 | 1 | 1 | 7 | 17
Asma Salem | 14 | 4 | 7 | 3 | 5 | 5 | 38
Hassan Saeed | 28 | 6 | 7 | 1 | 1 | 2 | 45
RAMI KASSAM | 32 | 10 | 3 | 13 | 3 | 1 | 62
samah Alharby | 4 | 12 | 8 | 4 | 1 | 3 | 32
Yousef Mutahar | 15 | 5 | 5 | 2 | 1 | 0 | 28
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 187 | 58 | 41 | 36 | 18 | 46 | 386

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 14 | 2 | 3 | 3 | 0 | 1 | 23
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 1 | 0 | 1 | 1 | 3
Hassan Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Yousef Mutahar | 8 | 2 | 0 | 0 | 2 | 0 | 12
Shaha alsubaie | 0 | 0 | 1 | 0 | 0 | 0 | 1
Javed Aslam | 9 | 2 | 0 | 0 | 0 | 0 | 11
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Khaled Sufian | 22 | 0 | 0 | 0 | 0 | 0 | 22
Grand Total | 56 | 6 | 5 | 3 | 4 | 4 | 78

Please feel free to reach out for any further clarifications.